La Habra, California – (The Hosting News) – September 30, 2008 – Web Hosting provider, Lunarpages, has deployed the customized alert system of JustUptime’s to suit their needs, by adding all of their technicians into the contact base.
Amy Armitage, Head of Business Development for Lunarpages remarked, ”We knew this was a great solution when we saw it. JustUptime really does represent the future of what online service delivery should be: easy to use, transparent, seamless and technologically advanced. The increased reliability really gave us an edge in our industry; there simply isnâ€™t a better solution for monitoring servers available on the market.”
Lunarpages currently hosts over 150,000 customers on a wide range of servers each requiring maximum uptime and quick response time for their users. Their advantage is reliability and their selection of JustUptime has actually allowed them to increase sales based on this factor.
Monitoring such a large number of servers is an impossible task for any webhosting company not willing to invest thousands on development of an in-house solution. Lunarpages contacted JustUptime to improve their company’s performance and were immediately setup with a set of logins to their control panel. Lunarpages found Just Uptime’s control panel easy enough to begin monitoring their first server within minutes and appreciated the user friendly look and feel of the service.
To customize JustUptime’s alert system to suit their needs, Lunarpages began adding all of their technicians into their contact base. They were then able to configure each monitor to alert individual technicians by either SMS, email or both. This meant Lunarpages could now alert the appropriate technician in every possible communications method ensuring the issue would be resolved quickly.
By using JustUptime to monitor their entire network of servers, Lunarpages increased their response time to server issues and reduced the number of downtime related support tickets by 96%. Incredibly their response time to server issues meant their downtime was shortened so much that to customers hadn’t even felt the impact.
Aside from alerts, Lunarpages technicians were able to use the uptime and response time data to present graphs and reports from within the JustUptime control panel. These helped with weekly meetings and provided hard copy proof of their uptime which they proudly display via a link in the footer of their website. In short this has helped them develop new sales, based on reliability.
Just Uptime is a web based server and website monitoring service offering immediate real time alerts to downtime incidents. Just Uptime has a global reach and provides vivid and detailed flash logs of monitored sites. Just Uptime is part of the ‘Just Develop It’ group.
Lunarpages Web Hosting, based in California and serving over 150,000 customers, offers affordable award winning shared and dedicated web hosting and web design services. Lunarpages offers the webmaster community to easily and quickly build and maintain a website that is customized to individual needs. The company is consistently rated the most dependable, responsive and recommended host, while encouraging community interaction via the Lunarpages Forums and the Lunarpages Blog. Lunarpages.com provides a free domain for life to customers,with multiple domain packages for shared and dedicated accounts, hosted on UNIX and Windows Servers.
For more information about JustUptime, please visit: www.justuptime.com.
To learn more about LunarPages, please visit: www.lunarpages.com.