Denver, Colorado – (The Hosting News) – February 4, 2008 – High-speed Internet, data, video and voice services firm, Qwest Communications International Inc., has added its new ‘Qwest Notify’ system, as an automated, outbound interactive voice response service, designed to provide business customers with a fast and scalable customer notification feature.
Dan Yost, Executive Vice President of Product and IT of Qwest noted, ”Business customers told us they need new tools to give their customers and employees important information. Qwest Notify makes it easy to provide a value-added service that cost effectively connects them with their customers.”
Qwest Notify provides automated notifications on a variety of events, such as payment or appointment reminders and orders shipped or ready for pick up. Businesses can eliminate costly calls into their contact centers by proactively notifying their customers of information. Many different types of businesses will use Qwest Notify to communicate with their customers. For instance, a pharmacy can notify customers when their prescriptions are ready for pick up and doctors will be able to automatically remind patients of upcoming appointments.
Qwest Notify offers two different application options: template applications and custom applications. Template applications offer a speed-to-market solution using effective and efficient, pre-defined scripting. Template applications can be deployed rapidly, require minimal start up investment, and take minimal resource requirements. To fit a particular need, or create a new functionality altogether, custom applications are also offered. Custom applications typically integrate with existing databases and are a good fit for businesses that rely on SMS, e-mail or faxing to keep in touch with their customers.
For assistance creating tailored applications, the Qwest Professional Services group is available to perform the required development work. The assistance adds additional value to Qwest’s Contact Center Solutions customers using Qwest Notify.
Qwest’s Hosted Contact Center Solutions portfolio provides network based interactive voice response, intelligent call routing, multi-channel call distribution, multimedia contact management, network-to-desktop Computer Telephony Integration, CRM Integration and consolidated reporting.
Qwest CyberCenter facilities house more than three million feet of data cable and fiber optics, providing the extensive infrastructure features necessary to maintain a customer’s environment. Cooling towers, water pumps and chillers provide enough cooling capacity to air-condition the equivalent of approximately 1,820 private homes. With 19.5 mega-watts of emergency power to ensure network operations, Qwest CyberCenters generate enough power for approximately 5,000 households.
The 14 Qwest CyberCenters are located in 11 metropolitan areas, including Burbank, Calif.; Chicago; Columbus, Ohio; Denver; Minneapolis; Newark, N.J.; Sacramento, Calif.; Seattle; Sterling, Va.; Sunnyvale, Calif.; and Tampa, Fla. Qwest was voted ”Hosting Center of the Year” in an InfoWorld reader’s choice survey and was also ranked number one for providing application services in a recent America’s Network end-user survey. Business customers also ranked Qwest a top data provider in a recent issue of Spokane Business Catalyst magazine resulting in an award in the ”Best Web Hosting Business” category.
For more information about Qwest, please visit: www.qwest.com.