San Antonio, Texas – (The Hosting News) – August 21, 2008 – Clustered hosting provider, and Rackspace Hosting’s cloud division, Mosso, has named technology industry and operations veteran, Bruce Runyan, as its new Chief Uptime Officer.
In this role, Mr. Runyan is responsible for ensuring that Mosso continues to provide a reliable and consistent customer experience as the cloud scales, and creating an environment that allows Mosso to introduce new capabilities and capacity without impacting the experience.
With a background spanning leadership positions in the high technology sector, from startups to Global 100 enterprises, as well as extensive technical consulting, Mr. Runyan brings broad management, operations, and customer service expertise to this newly created position at Mosso.
Jonathan Bryce, Co-founder of Mosso noted, ”Our goal at Mosso is to minimize downtime as much as possible, and we’re looking forward to working with Bruce to improve our processes, and infrastructure, in order to ensure that The Hosting Cloud delivers the performance and uptime that our customers expect and deserve.”
Mr. Runyan remarked, ”I’ve been helping companies improve their operations, effectiveness, and customer experience for decades, and I’m excited at the opportunity to bring my expertise and focus to the unique challenges now facing emerging cloud environments. Rackspace and Mosso are well known for their extremely rigorous SLA’s, and industry-leading Fanatical Support. My job is to integrate these capabilities, and then take them to the next level, by providing bulletproof reliability, consistency, and scalability so that our customers can have complete confidence and trust in the cloud.”
Prior to Mosso, Mr. Runyan served as VP of Operations and Customer Care at open source solutions provider Fonality. While at Fonality, Runyan significantly scaled service and manufacturing capacity while simultaneously reducing operating costs. Before Fonality, Runyan was the director of Global IT solutions at Autodesk where he was responsible for IT Governance, and the optimization of the company’s front and back office systems. Other positions have included VP and GM of Professional Services at Genesys Telecommunications, President and COO at TelePost, and VP and CIO at Borland International.
Mr. Runyan holds a BS in Physics from Purdue University, and an MS in Operations Research from Stanford University.
A recognized leader in the global IT marketplace, Rackspace delivers a diverse suite of enterprise-class hosted IT services to businesses of all sizes. Customers choose Rackspace for its hosting specialization and expertise, backed by the company’s award-winning Fanatical Support. Rackspace serves as an extension of its customers’ IT departments, by handling infrastructure maintenance and management. Rackspace’s portfolio of companies also includes the Mosso cloud computing platform and Mailtrust, a provider of business-class hosted email solutions. Rackspace is recognized as one of FORTUNE Magazine’s 100 Best companies to work for, ranking number 32 on the 2008 list. Rackspace’s portfolio of hosted IT services includes managed hosting, email hosting and cloud hosting.
Mosso, LLC is the home of The Hosting Cloud, providing enterprise-grade hosting through an easily managed interface so that developers, designers and IT managers can deploy reliable web applications quickly and easily. Founded by two former Rackspace employees, The Hosting Cloud is built upon a cross platform, clustered-computing architecture.
To learn more about Rackspace, please visit: www.rackspace.com.
For more information, please visit: www.mosso.com.