San Jose, California – (The Hosting News) – March 12, 2007 – Web host and national provider of integrated voice and data communications firm, Covad Communications Group, Inc., was recently featured at the 2007 Channel Partners Conference and Expo in Las Vegas.
Eric Weiss, Chief Marketing Officer of Covad, participated on a panel titled â€œBundle Up! VoIP CPE/Services Ease SMB Sales,â€ which focused on how service providers and equipment makers, are partnering to sell Voice over IP services to small and medium businesses through Value Added Resellers (VARs) and other channel partners.
Covad has developed enhanced ordering and support tools, by delivering communications products, including hosted and non-hosted voice solutions, integrated access, T1, and high capacity fixed wireless broadband. ADSL 2+ and bonded T1 will join this innovative product portfolio later this year. The company has also recently introduced an enhanced commission plan featuring competitive commission rates, evergreen residual commissions, and a predictable quarterly bonus on all new customer revenue.
Mr. Weiss explained, â€œSmall business customers want a simple, bundled product sold by a local dealer who understands them and their business needs. Channel partners want a supplier with a complete product portfolio and excellent service and support. Covad delivers on both counts, resulting in better local service and support for our customers, and an ongoing source of new business for our channel partners.â€
According to the company, Covad has enjoyed considerable success by bundling its award-winning Covad ClearEdge voice services with industry leading PBX and IP-PBX systems from companies such as Cisco and TalkSwitch. The company has built an impressive network of thousands of VARs, dealers, referral partners, and sales agents that sell the entire portfolio of Covadâ€™s data, voice, and wireless solutions. Covadâ€™s nationwide footprint enables these channel partners to better serve their business customers with multiple locations.
John Macario, the panel moderator and President of Savatar, a strategy and technology consulting firm specializing in the small business market added, â€œSmall and medium businesses strongly prefer purchasing VoIP solutions from local dealers that they know and trust. Companies like Covad understand that they must equip their channel partners with the products, support and system tools they require to succeed in the marketplace.â€
Covad endeavors to employ unique applications such as innovative chat solutions and knowledge management solutions with key vendors to enhance its own capabilities and expertise in customer experience management. Covad partners with Source 1 HTMT on a six sigma process to continuously improve customer interactions. This is supplemented by other key vendor relationships, including third party quality monitoring and consulting. Continuous auditing, clarification and refinement of existing processes are also provided, for quality assurance and specialized, targeted customer solutions.
A nationwide provider of integrated voice and data communications, Covad offers DSL, Voice Over IP, T1, web hosting, managed security, IP and dial-up, wireless broadband, and bundled voice and data services directly through Covad’s network and through Internet Service Providers, value-added resellers, telecommunications carriers and affinity groups to small and medium-sized businesses and home users. According to the company, as the first company to commercially deploy DSL in the United States, Covad has spent hundreds of millions of dollars building a network that passes more than 57 million homes and businesses in 44 states – the largest nationwide footprint of any DSL company. Covad broadband services are currently available across the nation in 235 Metropolitan Statistical Areas (MSAs) which represent over 50 percent of all US homes and businesses. Corporate headquarters is located at 110 Rio Robles, San Jose, California 95134. Telephone: 1-888-GO-COVAD.
For more information about Covad, please visit: www.covad.com.