Santa Clara, California – (via THE
HOSTING NEWS) – August 5, 2005 – WebEx Communications, Inc., a leading provider
of collaborative web meeting applications, and the Service Excellent Research
Group have announced a free web seminar on how to deliver excellent remote support.
During the seminar W. Ladd Bodem, principal and co-founder of ServiceXRG will
share the results of its recent survey on the use and effectiveness of remote support.
Entitled, ‘Taking Remote Support to the Next Level’ – the webinar will take
place on Tuesday, August 9, 2005, 10:00 – 11:00 a.m. PDT.
Remote support solutions allow companies to create secure connections with remote
customers to accelerate problem diagnosis and resolution. The seminar will explain
the benefits of remote support and how to best apply remote support solutions
to achieve those benefits. The web seminar will include discussions on:
– How remote support is used today
– Types of remote support available
– Expected benefits and savings
– Remote support success factors
For more information or to register for the web seminar, go to: http://webexevents.webex.com.