(The Hosting News) — ServInt, a pioneering provider of managed web hosting for businesses worldwide, today introduced its KickStart program to simplify the sign-up, turn-up and migration processes for its new customers.
KickStart is an important part of ServInt’s significant new investments to maintain the industry’s most responsive levels of customer service. The program includes new online tutorials and walk-through instructions, streamlined internal processes and extensive “real-person” interaction between ServInt Managed Services Team members and new customers.
“ServInt often is perceived as a web host that caters to savvy Internet professionals. However, we also serve large numbers of business-hosting beginners who select us based on our reputation for excellent technology and customer service,” said ServInt Founder and Chief Executive Officer Reed Caldwell. “Recently, we’ve seen strong growth in this customer segment and we want to ensure their specific service requirements are met — especially while getting their sites launched and operational. This can often seem like the most daunting phase of the hosting experience, and we are committed to making it as simple as we can.”
During pre-launch testing, KickStart received high marks from new customers who categorized themselves as “needing help” during the sign-up/turn-up process. Specific user comments praised the “easy to use”, web-based walk-throughs and the in-person phone outreach from members of ServInt’s U.S.-based Managed Services Team.
“The outbound, proactive telephone contact by ServInt staff may be the most important component of KickStart,” Caldwell said. “As good as our online tutorials and walk-throughs are, nothing is better than a friendly call from a qualified professional, to help make the sign-up process as easy as possible.”