(The Hosting News) – TelStar Hosted Services, Inc., “Your Call Center In The Cloud!™”, an award-winning Hosted Call Center Services Provider, and Vocalcom North America, a subsidiary of Vocalcom, a world leader in call center technology, are pleased to announce an agreement to name TelStar Hosted the exclusive hosted provider of Vocalcom products and services in North America.
Vocalcom’s call center technology product, which recently won the 2011 TMC Labs Innovation Award, is highly rated, offering inbound, outbound and blended calling with true predictive dialing, integrated customer relationship management, email, fax, document distribution, and chat with its dialing features. Over 5,000 call centers and over 650,000 agents are using Vocalcom’s dialer features around the world, and the company has seen unprecedented growth of new customers in just the first quarter of 2011.
TelStar Hosted Services, Inc., which recently won both the 2010 Communications Solutions Product of the Year and the 2011 IP Contact Center Technology Pioneer awards, offers hosted contact center solutions using state-of-the-art, cutting-edge technologies. Managed by veterans of the call center industry, TelStar Hosted provides best-in-class technology platforms to its clients and advises those clients on how to acquire, grow and retain customers using call center technology.
“Vocalcom has been in North America for over 10 years but has selectively and carefully
distributed the product,” explained George Seroukas, EVP, Vocalcom North America. “Our product works equally well in a premise or hosted environment, and offers a pathway from hosted to premise-based services without changing software or retraining agents,” continued Mr. Seroukas.
Steve Bederman, CEO of Vocalcom North America, remarked “We are amazed at TelStar Hosted’s aptitude and the quality of their hosted call center services. This is a company dedicated to offering the finest client service in the world.” Mr. Bederman went on to say, “Matched with the strength of the Vocalcom product, we are confident that TelStar Hosted is destined to be the leader in hosted call center solutions.”
“TelStar Hosted has made a commitment to be the leader in the hosted call center services marketplace. Partnering with Vocalcom, a global, leading edge technology leader, gives us an ability to offer best-in-class products that is unparalleled in the hosted contact center industry,” stated James P. Dunn, CEO, TelStar Hosted Services, Inc. “We are thrilled about the relationship, and together we are planning to serve significant market niches like healthcare and financial services.” continued Mr. Dunn.
“Vocalcom’s suite of products combined with TelStar Hosted’s best practice and SAS70 Type II compliant data centers offer the most reliable service in the industry today.” stated Ralph Peluso, COO, TelStar Hosted Services. “TelStar Hosted is the only multi-vendor service provider in North America. We are very excited about our enhanced inbound capabilities with Vocalcom’s platform,” continued Mr. Peluso.
VOCALCOM S.A. is a global leader in manufacturing and implementation of Call Center Technology Solutions. More than 3500 companies spread over 41 countries rely on Vocalcom software packages every day. VOCALCOM North America is a wholly owned subsidiary of VOCALCOM S.A. With 17 offices worldwide, VOCALCOM is a global leader in manufacturing and implementation of Call Center Solutions.
For more information please contact sales (at) vocalcomusa (dot) com or call at 1-88VOCALCOM (1-888-622-5266).
About TelStar Hosted Services, Inc.
TelStar Hosted Services Inc., “Your Call Center in the Cloud,” is a leading hosted call center technology provider offering blended call center services, predictive dialer capabilities, and automated voice messaging. TelStar Hosted helps top companies to gain prominence by meeting their goals to acquire, service and retain customers. Our feature rich, industry proven call center services can be deployed quickly and affordably across a distributed workforce. Housed in a world-class, SAS70 Type II compliant, secure data center, our IT Services are delivered by our service-oriented, highly professional team. By offering Communication-as-a-Service (“CaaS”) via the cloud that is affordable, scalable, flexible, stable and reliable, TelStar Hosted saves clients’ money and allows clients to focus on their core business.
For more information, please contact Meghan Harris, SVP and CMO, TelStar Hosted Services Inc., mharris(at)telstarhosted(dot)com, 571.252.3013 or visit http://www.telstarhosted.com.