(The Hosting News) – Problems plagued Microsoft email platforms including Outlook.com and Hotmail on Tuesday as many were unable to access the services.
Microsoft followed up on Wednesday, providing a post mortem of the issue – blaming it on a problem with a firmware update.
The company described it as such via its Outlook blog: “On the afternoon of the 12th, in one physical region of one of our datacenters, we performed our regular process of updating the firmware on a core part of our physical plant. This is an update that had been done successfully previously, but failed in this specific instance in an unexpected way. This failure resulted in a rapid and substantial temperature spike in the datacenter. This spike was significant enough before it was mitigated that it caused our safeguards to come in to place for a large number of servers in this part of the datacenter.”
In addition to apologizing for the mishap, the company also noted the error minimally affected Microsoft cloud solution SkyDrive.
The Windows creator introduced Outlook.com in July of last year – expanding its email management platform to include web availability. Meanwhile, Hotmail users have been transferring over to the new Outlook.
On the good side, all services initially affected are now up and running smoothly. Were you affected by the outage? Let us know on our Facebook page via https://www.facebook.com/TheHostingNews?fref=ts