(The Hosting News) – The Vision Helpdesk V4 launch signifies a significant step forward in making Vision Helpdesk the most powerful and useful help desk software tool available. The company disclosed that the V4 version will offer three different products, each available as SaaS and downloadable license:
1) Help Desk Software
2) Satellite Desk (Multi company or multi brand help desk)
3) Service Desk (ITIL / ITSM ready)
V4 offers a support management solution for every size business. It inherits the robust developer friendly 90% open source code framework from its preceding versions and now combines with Bootstrap to bring customers the ultimate UI experience that will not only engage them but will also make them more productive.
“The Vision Helpdesk V4 version is a culmination of 8 years of hard work by our team members and all of our customers who trusted us and helped the software to evolve through suggestions and feedback. V4 is well thought-out in all aspects. We have revisited every feature from previous versions and wrote a fresh code to improve existing help desk functionality and added several new features,” said Vishal J – Sales Manager.
He further added that V4 offers a wide array of features, some of them are listed below:
– Email parsing and ticket management
– Ticket billing
– Task management
– Blabby – collaboration tool
– Automation, Workflow, SLA and Escalation
– Knowledge-base management
– Time tracking
– Multi-language support
– Customer survey and feedback
– Responsive customer portal
– Help desk security features
– Help desk reporting
– Mobile apps and 3rd party script integration (Social media, Chat, VOIP and more)
The Satellite desk includes all features from Help desk product and additionally allows customers to manage support for multiple brands or companies at central help desk. Each brand or company can have its own branded customer portal, thus keeping complete isolation between different companies.
The Service desk includes help desk and satellite desk features and additionally, it offers a complete array of ITIL/ ITSM modules – Asset Management (CMDB), Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog, Vendor Management, Financial Management and much more.
For more details, check https://www.visionhelpdesk.com