(The Hosting News) – VoIP Logic’s Platform-as-a-service now allows its Service Provider Partners to easily use gUnify’s extensive communication integration application which, notably, link Google Apps and Salesforce CRM integration with BroadWorks PBX software for the extension of unified communication deeper into the business workflow. gUnify, by virtue of its leadership position in the integrated communications market, has a following of service providers and end users who benefit from a number of integration tools that allow call logging, call reporting, click-to-dial, call presence and call noting. gUnify’s software adds value to VoIP Logic’s best-of-breed technology platform. It is a state-of-the-art technology addition for Service Providers that want the flexibility and cost advantages inherent in working directly with gUnify and VoIP Logic.
In the deployment model, Service Providers that work with VoIP Logic will be able to order from the BroadSoft marketplace and provision licenses directly with gUnify while enjoying first line support from VoIP Logic’s technical assistance personnel. The philosophy is that the Service Provider does not pay additional marked up costs for the technology and receives 24/7 primary support from VoIP Logic as well as extended support from gUnify directly.
“Our goal is to facilitate access to leading technology for our Service Providers Partners which allows us to support their growth and expansion. This Eco-system partnership with gUnify supports this goal by keeping our engineers engaged in the support of the technology but allowing our partners to contract directly with gUnify for the most favorable commercial terms,” said Micah Singer, CEO of VoIP Logic. “Support for Google Apps and Salesforce CRM integration are of particular importance for Hosted PBX providers – we are excited to be platform-ready for these Unified Communication services.”
“Working with VoIP Logic allows us to put our technology in the hands of dozens of additional Enterprise VoIP Service Providers immediately while expanding our support capabilities to include their first line technical assistance organization while still maintaining the relationship directly with the Service Providers themselves,” added Crisantos Hajibrahim, CEO and Founder of gUnify. “Our software is an elegant add-on to Google, Salesforce and VoIP Logic’s respective platforms.”
IPitimi, an end-to-end IP Telephony services provider focused on the communication and integration requirements of the medium and large business community, has first-hand experience working with both VoIP Logic’s platform and gUnify’s connector technology as an early adopter of the technology. IPitimi has call center customers as well as traditional enterprise accounts who have unified their CRM systems with the IPitimi Hosted PBX in a way that provides an unmatched increase of productivity and accountability for each user.
“VoIP Logic’s PaaS business model gives us the unobstructed freedom to select the technology and network components that are necessary for success in our IP Telephony services which means we can move as quickly as our clients require,” said Greg Nielsen CEO of IPitimi. “gUnify makes amazing software that takes great web based technology – Google Apps and Salesforce CRM – which are in increasingly wide circulation and let’s us tie them into a state-of-the-art cloud communication services for businesses that count on these tools for their success.”
“IPitimi’s early adoption of cutting-edge technology is a real strength for their business,” said Micah Singer CEO of VoIP Logic. “IPitimi’s management team has shown a unique ability to find and integrate great, new and highly desirable features into their cloud communications offerings. Having known Greg for a long time, this is no surprise that his first priority is to meet the individual needs of his clients with custom tailored solutions. As a platform provider to IPitimi, it is fascinating to see how they combine disparate technologies into smart services.”
About VoIP Logic
VoIP Logic is a managed services provider of Voice over-Internet Protocol (VoIP) technology to carriers and service providers. Using our infrastructure spread across 8 collocation facilities, any Service Provider can design and incorporate systems and solutions into their interconnected VoIP or other services using leading technologies, with a high level of control, with substantial economies of capital and operations while working with an experienced and credentialed engineering team and best-of-breed technology. As a platform-only provider, we are 100% neutral. The company is based in Williamstown, Massachusetts. For more information, visit:http://www.VoIPLogic.com.
gUnify is the leading provider of middleware for UCaaS and business productivity solutions. gUnify was founded to give companies the ability to create a simple, seamless, and cohesive experience between telephony and other business critical applications to empower their employees to be more productive and efficient. For more information, visit: http://www.gUnify.com.
IPitimi is a leading IP services provider merging advanced voice applications with cloud technology. IPitimi offers complete end-to-end IP telephony over one of the largest all IP networks in the country including Hosted PBX, Call Center, SIP Trunks and Hosted Microsoft Lync with Voice. For more information visit: http://www.IPitimi.com.