(The Hosting News) – SherpaDesk (http://www.sherpadesk.com) IT support and customer management software is the first support application to launch on the Windows 8 marketplace. SherpaDesk is a simple and effective ZenDesk alternative that offers ticket management, time tracking and easy invoicing. With Windows 8, Microsoft has completely rethought how their operating system is going to respond to the growing demand of cloud-based applications. SherpaDesk’s engineering team has taken advantage of this new platform and designed a user interface tailored just for their Windows users.
“A good portion of our customer base are Windows 8 users. We figured it just made sense to give our users access to the Windows 8 experience and present SherpaDesk with a great UI already baked into Windows”, said Jon Vickers, CTO at SherpaDesk. “The single page horizontal scroll format makes SherpaDesk’s interface very efficient when using a tablet. This is important for our users who work out in the field. Giving users the ability to manage multiple tickets at once, keep track of time spent on each ticket as well being able to multitask between other apps was what we tried to accomplish with this new launch.”
SherpaDesk is a web native application that is developed to be available anywhere there is Internet access. The SherpaDesk software offers multiple tools from a smooth web app built on top of the ASP.net framework. Chrome extension, Google integration, Microsoft Active Directory integration, web and native mobile application for iPhone, iPad, and Android and now a Windows 8 app makes SherpaDesk available on all platforms. No matter what device you are working on SherpaDesk has it covered.
SherpaDesk, founded in Atlanta, GA is an advance ticket management system that allows users to handle customer support, log agent time and create invoices for customers. SherpaDesk easily adapts into established support processes utilizing email to assist in organizing requests in a central location. Current integration into QuickBooks, QuickBooks Online and Freshbooks enables SherpaDesk to be a complete off the shelf software solution to any IT support or professional service firm needing help in properly manage their customer base.