When it comes to enterprises, the most popular messaging and collaboration software is Microsoft Exchange Server. As a matter a fact, a lot of CIOs would never even dream of switching to any other platform or service. So, why is Microsoft Exchange so popular with enterprises? Letâ€™s find out.
Reason #1: Itâ€™s Microsoft
It is no secret that enterprises value stability and assurance that the company they are getting into contract will be there for them at least as long as they are in business. And, considering its size and financial strength, it doesnâ€™t seem at all that Microsoft is going to be out of business anytime soon.
With Microsoft backing the product, most CIOs have no trouble recommending the product and they donâ€™t have to wake up the next day and find out that the manufacturer of the product is out of business and there is no one available to provide support for the software. This not only leads to embarrassing situations but also leads to waste of money and no one likes to be in the center of either of the situation.
Reason #2: Battle Proven
Microsoft Exchange Server made its debut in the year 1996 and has been extensively used by literally thousands of enterprises ever since. This leads to the reasoning that if this software has been proven to work for so many other companies then there is little reason why we need to worry about it not working for our enterprise.
Microsoft Exchange being the market leader for so long is a major reason why enterprises feel comfortable using the Microsoft Exchange platform. If they happen to use any new software which has just been released in the market then there is a chance that the software may fail to scale up and work in high-demand situations.
This type of situation can lead to loss of productivity and even monetary losses. For most enterprises, saving a little amount of money to risk a situation like this is simply not worth it. For them the idea is that it is better to be safe than sorry and Microsoft Exchange has proven itself over the years.
Reason #3: Reliable Support
Microsoft has an extensive support network and provides support to its users via phone, on the internet and even on-site. This is an extensive plus for enterprises who want to make sure that the software that they invest in is backed by strong support system and the company will be there to assist them with whatever support they may need and whenever they want it.
Not only this, but Microsoft makes sure that it has adequate resources â€“ both in terms of support staff and technical resources to actually support the large enterprise customers. A small company with only a handful of employees and limited resources may simply not be able to cope up with the pressures of supporting a large enterprise and can lead to support queries not being resolved in time. This is not a situation that the CIO of any enterprise would want to ever be in.
Also, the fact that Microsoft can afford to have its support staff working around the clock and in local time zones is a major plus for multinational enterprises. And even more important benefit is that Microsoft can hire technically trained staff which can speak local language to support customers in language they are comfortable with.
Reason #4: Clear Licensing Terms
Microsoft offers extremely clear licensing terms for Microsoft Exchange Server and even offers custom licensing terms to the customers based on their requirements. This is a major benefit for the decision maker at the enterprise who would not want to face the accounting department to explain how the software has exceeded its budget because of hidden prices.
Reason #5: Familiar Technology
The fact that Microsoft the market leader means that a large number of people in the enterprise may have already had some experience with the Exchange Serverâ€™s technology and other related software.
It means lower training costs and support incidents and they both translate in quantifiable monetary savings. This familiarity with software also means that the end users will not feel frustrated with or have to spend time on the learning curve as they may have to do with new technology platform.
Another benefit of this fact is that there is a easy availability of highly skilled technical staff to manage the administration of the platform being deployed in the company. It is also simple economics that the more the number of such people are available the lesser it will cost to hire them.
Had it been some exotic new technology, only a few people would have been skilled in the management of the platform and that would increase their value of these people.
As a result it would have been harder and more expensive to hire such people. Considering all the above reasons, it is not surprising to know that enterprises love Microsoft Exchange and keep it the market leader when it comes to messaging and collaboration software.